Assistant Manager - Soft Service (Facility Management)

Roles & Responsibilities

• Oversee and manage all soft services operations, including cleaning, waste management, catering, and security, to ensure high-quality service delivery.
• Develop and implement service standards and procedures to optimize operational efficiency and meet client expectations.
• Monitor and evaluate service performance through regular inspections and customer feedback to identify areas for improvement.
• Manage and train a team of soft services staff to ensure they are equipped with the necessary skills and knowledge to perform their duties effectively.
• Collaborate with other departments and stakeholders to coordinate service delivery and resolve any issues or complaints.
• Ensure compliance with health and safety regulations and industry standards to maintain a safe and clean environment for all occupants.
• Prepare and manage budgets for soft services, including forecasting and cost control measures.
• Stay updated on industry trends and best practices to drive innovation and continuous improvement in soft services.
• Develop and maintain relationships with vendors and suppliers to ensure the availability of necessary resources and materials.
• Provide regular reports and updates to senior management on soft services performance and initiatives.

Desired Candidate Profile

• Bachelor's degree in facility management, hospitality, or a related field.
• Minimum of 08-10 years of experience in managing soft services, preferably in a similar industry.
• Professional certifications in facility management or related areas.
• Strong knowledge of health and safety regulations and industry standards.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills to effectively interact with clients, staff, and stakeholders.
• Proven ability to develop and implement service standards and procedures.
• Analytical and problem-solving skills to identify and address operational issues.
• Proficiency in relevant software applications and technology for service management.
• Flexibility and adaptability to handle changing priorities and meet tight deadlines.
• GCC Experience is Must.
• GCC Driving License.

Perks:

1. 2 BHK Family accommodation in the same office complex.
2. Family medical with reputed hospitals chains.
3. Annual 30 days paid leave.
4. Annual Ticket (Self, Spouse and 02 children)
5. Children's education Fee (02 kids in Oman)
6. Children's School Pick up and drop
7. Gym Facility (Self and Spouse)
8. Car with fuel Card