📄 Refund Policy – TrustyGCC

Last Updated: [1-1-2026]
This Refund Policy explains how payments, cancellations, and refunds are handled for employers and businesses using TrustyGCC.com (“TrustyGCC”, “we”, “our”, “the Platform”).

By purchasing any paid services on TrustyGCC, you agree to this Refund Policy.

1. General Policy

TrustyGCC offers digital recruitment services including job postings, candidate search tools, and premium employer features.
Because these services are delivered instantly upon purchase, all sales are generally final and non-refundable, except where stated below.

2. Eligibility for Refunds

A refund may be granted only in the following situations:

A. Duplicate Payment

If the same service was purchased more than once by mistake, TrustyGCC will refund the duplicate charge.

B. Technical Issues from Our Side

If a purchased service cannot be used due to a verified platform error (e.g., job not publishing, dashboard malfunction), a refund or service credit may be issued.

C. Service Not Delivered

If a purchased package was not activated or provided, and TrustyGCC could not resolve the issue, you may request a refund.

3. Non-Refundable Situations

No refunds will be issued for the following:

Job posting has already been published

Candidate search tools have already been accessed

Employer has already downloaded or viewed candidate resumes

Job post did not receive applications (TrustyGCC does not guarantee applicant volume)

Employer changed their mind after purchase

Service was purchased but not used by the employer

Fraudulent or misleading job posts removed due to policy violation

4. Subscription or Package Purchases

For multi-job packages or subscription-based plans:

Unused credits are non-refundable

Expired credits cannot be reinstated

Subscription renewals are final once processed

You may cancel future renewals through your employer dashboard.

5. Requesting a Refund

To request a refund, please contact us within 7 days of purchase:

📧 support@trustygcc.com
Subject: Refund Request – [Order Number]
Include:

Company name

Account email

Payment receipt

Reason for refund request

Our support team will review your request and respond within 3–5 business days.

6. Processing Time

If approved, refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

7. Changes to This Policy

TrustyGCC may update this Refund Policy from time to time.
Continued use of the Platform after changes means you accept the updated terms.

8. Contact Us

For questions about this policy or your payment:

📧 support@trustygcc.com
🌐 https://trustygcc.com/contact-us